Customer Support

Customer Support

We're here to help with any questions regarding your purchase.

Contact Channels

  • Support Hours: Monday to Friday
  • Time: 09:00 AM – 05:00 PM (BRT)
  • Response Time: within 1 business day

Refund Policy (7-Day Guarantee)

If you are not satisfied with your purchase, you may request a refund within 7 days of your purchase.

To request a refund, please send an email to suportedurox@gmail.com with the subject:

Refund Request – Order #XXXX

The refund will be issued to the original payment method within 7 business days after approval.

Product Access

  • After completing your purchase, you will receive an email with instructions to access the product.
  • If you experience any issues accessing your purchase, please contact support with your purchase email and order number.
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